At KBet, operated by Winlot 888 Limited, we are committed to providing customers with accessible, transparent, and reliable support through our official communication channels.

KBet operates in accordance with applicable Nigerian laws and regulations and is licensed and regulated by the Lagos State Lotteries and Gaming Authority (LSLGA).

Customers can contact KBet for assistance relating to their accounts, betting activities, payments, transactions, complaints, and general enquiries through the channels below.

Identity Verification (KYC)

If you could not complete identity verification through our automated verification process, our KYC team can assist you.
KYC Email:
[email protected]
Please send only the documents requested by KBet. Never send your password, PIN or one-time verification code by email.
Responsible Gaming and Account Closure
For responsible-gaming assistance, temporary account closure or permanent self-exclusion requests, please contact our Responsible Gaming team.
Responsible Gaming Email:
[email protected]
We may request identity documents to verify your identity and protect your account before completing your request.
Fraud and Unauthorised Transactions
If you believe that your KBet account, bank card or payment method has been used fraudulently or without your permission, please contact our Fraud team immediately.
Fraud Email:
[email protected]
Please include your KBet customer ID and a brief description of the issue. Do not include passwords, PINs or one-time verification codes.
Privacy Enquiries
For general questions or concerns about how KBet collects, uses or protects your personal information, please contact our Privacy team.
Privacy Email:
[email protected]
Personal Data Requests
To request access to your personal information, identity documents or relevant account records held by KBet, please contact our Data Protection Officer.
Data Protection Officer Email:
[email protected]
We may require proof of identity and a completed request form before releasing personal information.
Compliance Contact
For general compliance enquiries or formal compliance correspondence, please contact our Compliance team.
Compliance Email:
[email protected]
For suspected fraud, please use [email protected]. Personal-data requests should be sent to [email protected].
Postal Correspondence
Formal correspondence may be directed to:
Winlot 888 Limited (KBet)
No. 107, Bamgbose Street
Lagos Island, Lagos
AGBEKE House

Company and Regulatory Information

Official Company Name:
Winlot 888 Limited (KBet)

Registered Office Address:
No. 107, Bamgbose Street, Lagos Island, Lagos
AGBEKE House

Gaming Licence Number:
LSLA/OP/OSB/KB051225

Regulatory Authority:
Licensed and regulated by the Lagos State Lotteries and Gaming Authority (LSLGA)

LSLGA Website:
https://lslga.org/

LSLGA Contact Details:
+234 808 052 5752
+234 814 990 6555

Customer Support Channels

Website

Customers can access the official KBet platform at:

Website: www.kbet.ng

The KBet website provides access to account services, betting information, FAQs, and live chat support.

Email Support

Customers can submit queries, requests, and complaints through:

Support Email: [email protected]

Customer enquiries will be acknowledged within 24 hours.

Phone Support

Customers can contact KBet through our dedicated customer support line:

Customer Support Number:
+2342017001698

Our support team can assist with account-related queries, payment enquiries, and general customer assistance.

Live Chat

Customers can access live chat support directly through the KBet website for real-time assistance relating to:

• Account queries;
• Betting-related enquiries;
• Payment and transaction support; and
• General customer assistance.

Compliance Contact

For compliance-related enquiries or formal compliance correspondence:

Compliance Email:
[email protected]

Postal Correspondence

Formal correspondence may be directed to:

Winlot 888 Limited (KBet)
No. 107, Bamgbose Street, Lagos Island, Lagos
AGBEKE House